FAQ - Help Center

Online orders are made exclusively through our e-commerce site, or in partner stores, either in-store or online. Regarding orders on our e-commerce site, you can order at any time, 24/7. Simply select your favorite items, choose your size, and confirm your cart. Payment is made online. There are no stockouts, but your garment goes into production on the 1st of each month.

We accept credit card payments (Visa, Mastercard, etc.). We also offer payment services such as Apple Pay, PayPal, etc.

In most cases, no , it is not possible to modify or update an order after it has been validated. However, you can write to us by email and we will do our best to adjust your order before it is shipped.

Payment is debited immediately after validation of the order.

You can select your preferred currency on our website (EUR, USD, GBP), but all payments are processed in euros (EUR) at checkout. The price in your chosen currency will be converted to euros using the exchange rate applied at the time of purchase. Conversion fees may be applied by your bank or payment provider.

Your bank may have blocked the transaction for various reasons. You can contact them to find out if there is a restriction or block on their side.

No customs duties apply within the European Union. Outside the EU, taxes or customs duties may apply depending on the country.

Orders are shipped between 3 and 6 weeks after the 1st of the month. This time includes manufacturing and consolidated shipping. Please note that before each order, you can obtain an approximate delivery time listed on the page of the product you wish to purchase. In fact, a date tunnel is transmitted to indicate the production and delivery date of your purchase after placing your order.

Yes, we ship to several countries. Fees vary depending on the destination. If your country does not appear in the checkout, we recommend contacting us by email.

A tracking link will be emailed to you as soon as your package is shipped. You can also track your delivery via your personal online space on our website by creating a customer account.

They are calculated automatically based on your address, the weight of the package and the delivery method selected.

Check the items immediately upon delivery. Email us photos or videos showing the defect, along with your order number, within 14 days of delivery. We will review your request and offer you an appropriate solution.

Once the returned item is received and the team verifies that it meets the return policy, the refund will be issued in the form of a gift card or a refund to the same payment method used for the purchase. Please note that the initial shipping costs will not be refunded.

Once the package leaves the NEO Nation premises, the carrier is the appropriate contact for tracking. If you have any delivery issues, contacting them is recommended. A fixed compensation fee may be available from the carrier in the event of loss.

All orders are shipped from France.

Our pieces are available in sizes XS to XXL, with a variety of cuts (oversized, boxy-fit, straight, or fitted). A size guide may be available on the product page you wish to order.

We favor sustainable materials such as French terry and organic cotton, with weights ranging from 240 to 470 g/m².

Yes, all our models are designed to be worn by all genders, in all seasons.

No, our collections called "seasons" (season 2025, season 2026, etc.), do not have a deadline, they last approximately one year, but the best sellers of each season remain online. However, each year new colors and styles are introduced. These new items are released each year, in January for the upcoming summer and in June for the upcoming winter.

In Europe, in workshops respecting strict ethical and social standards.

Yes, our packages are shipped in recycled paper packaging, without plastic.

This helps avoid waste, overstocking and reduces our carbon footprint.

We select certified factories and workshops to guarantee the quality and traceability of materials.

Our model is based on a precise cycle with a golden rule: zero overproduction: zero excess CO²: zero additional waste.

We don't have a permanent store, but we do hold pop-up stores at least once a year.

Follow us on Instagram or subscribe to our newsletter to stay informed about events.

Yes, some partner stores carry our pieces. The list is available on our website.

Yes, during physical events or at our partners, certain pieces may be available for immediate purchase.

Yes, at our pop-up stores or at our multi-brand partners.

You can write to us by email or by accessing the status of your order from your personal space on our website, if you have created a customer account.

Contact us via email or LinkedIn to discuss collaboration opportunities.

Send us an introduction to your world and your networks by email. We carefully review each proposal.